canaryherbal.com

Canary Herbal TM

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FAQs

FAQs

“We know you might have questions, so we’ve gathered the most helpful answers here to make your experience smoother.”

Brand Related

What is Canary herbal?

Canary herbal is certified, organic, natural products company. It sells chemical free products in market. In today’s hustle-bustle lifestyle, poor eating habits and intake of medicines made from chemicals are not suitable to consume. Therefore, we provide products that are natural and vegetarian. Focus is laid on enhancing one’s lifestyle following “ Balanced, Natural, and Healthy Nutrition.

Canary herbal offers a range of products that includes Honey, Dry fruits with honey, Gas churn, dant manjan & Massage oil.

To start your wellness journey, use Canary herbal products by follow

Yes, Canary herbal products are safe to use as the products are natural and vegetarian.

Yes, Canary herbal products are natural, unique, safe, effective.

Account Related

How do I create an account?

Register yourself by clicking on the register option. Fill in the correct personal details, such as e-mail ID and mobile number, and create a password. Following these steps will help you make your account within a few minutes.

In any case, if you forget your password, then go on to the login page and enter the email address associated with your account. Click submit to have a password reset link e-mailed to you..

You can order via the guest mode option without creating an account, but we recommend creating one. Creating an account will save your information for future purchases. You will also receive several ongoing offers or discount coupons in your mail if you create an account on our website.

Orders and Payments

How do I place an order?

To place an order, search for the products that you wish to purchase. Add the product to the cart and fill in the required details. Finally, place the order by choosing a vast range of available forms of payment & complete the purchase

Currently, we are only accepting prepaid orders, as all orders are shipped from our Hazaribagh warehouse. Go and make the payment hassle-free using your preferred modes of payment, such as UPI transactions, Card Payments, or Net Banking.

Cancellation is possible within 2 hours after the order is placed. However, we do not allow modifications. You can call on our helpline number +91-9709187007 during working hours 9:00 AM - 5.00 PM to request the cancellation.

Currently, we are only offering a pre-paid payment option as all the products are being fulfilled from Hazaribagh warehouse. However, in future if the COD pay option gets enabled, then we will inform you via email, sms or whatsapp

Sometimes, due to network issues at the bank's end, your payment might fail, in this case, simply call your bank to check the payment status, or you can also share the payment confirmation screenshot on our email address.

Shipping and Delivery

What are your shipping options and charges?

The shipping charges that are charged with every purchase are minimal and kept to ensure that your product is reached safely at your doorstep. There is a flat ₹90 charged if your order is less than ₹400, while above ₹400 orders are shipped free of cost.

In the right-hand top corner, you can find the option to track the order. This option gives the details on the status of your order and is the most convenient way to keep track of your order in just a few minutes. Tracking details can be easily accessed

It usually takes 2-3 days to dispatch an order, as we ensure that every customer receives the order on time and with the right product.

No, currently we are serving only in India.

No, we are offering standard delivery as of now.

Returns and Refunds

What is your return policy?

Our return policy states that it takes 48 hours to initiate a refund. However, you can read more about it here:Returns and Refund

You must initiate a request by sending an email or calling us on the provided phone number. Once you arrange a pick-up with us, our team will contact you.

We make our best efforts to consistently deliver the orders placed by our customers as swiftly as possible. The packages containing the products are tightly secured and packed carefully. Yet, if you find that the products are missing or damaged, then please share an unboxing video and pictures of the products via email to help@canaryherbal.com within 48 hours of the delivery. We look forward to assisting you and providing the best service possible.

.The refund process takes 4-5 days after the investigation is completed, and then you will be able to get a refund for the product that you have purchased.

To learn about our refund policy, visit our return and refund page. There, you can also find information about products eligible for return and refund.

Products and Inventory

How can I find a specific product?

To find a specific product, explore the categories in the menu or type the product name in the search bar. Based on the products' availability and the number of units, you can place orders or make purchases one at a time.

If you find that any product is out of stock, then email us about that specific product with the required quantity. help@canaryherbal.com

Yes, you can make orders in bulk with a maximum of 20 units of each product.

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